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F.A.Q

Registration & Login

Can I update my personal information on my account?

If you need to change your address or other personal details, then please contact and they will assist you. We may require some documents for proof of the change of details.

How is my personal information stored at JeetPlay?

JeetPlay uses the latest online security technology. Any information collected is encrypted and stored securely.

We guarantee that your personal information will never be shared with any 3rd parties. Unless we are required to by law.

Where can I find more information about JeetPlay?

You can find more information about JeetPlay in the footer of our website or in the Terms and Conditions section.

Why won’t your system let me register again?

We only allow one account per customer. Therefore, our system will not allow you to open a new account if you already have an existing account.

What personal information do you collect upon registration?

We require the following details upon registration:

  • Full name
  • Email address
  • Mobile phone number
  • Residential address

What currencies do you support at JeetPlay?

For the time being we only support Indian Rupee (INR).

I can’t login, what do I need to do?

Make sure that you’ve entered the correct information. If you still have issues, then click on the “forgotten password” option to reset your password. An email with a special link will be sent to your email address.

If you still have issues, please contact online support for assistance.

What is the minimum age limit to open a real money account at JeetPlay Casino?

In order to use our services and gamble with real money, you need to be at least 18 years old.

Can I register an account in someone else’s name?

No, you may not. This is strictly forbidden. If we find out that someone else is using the account other than the person whose details are on the account, then the account will be closed, and all winnings will be confiscated.

Payments

How do I make a deposit?

Log in to your Jeet Play casino account, click on deposit and select your preferred payment method. After that, insert the amount you wish to deposit and finish the deposit process. Once your deposit is completed, your funds will appear instantly in your account.

What payment methods do you accept at JeetPlay?

We currently accept the following payment methods and will be adding more options in the near future.

  • UPI
  • Paytm
  • PhonePe
  • Netbanking
  • Google Pay

How do I make a withdrawal?

If you win money and want to get a payout, then click on the “Withdraw” button. Then select Netbanking and the amount you wish to withdraw. Finish the process and your withdrawal request will be sent to us for approval. Your account will need to be verified for your first withdrawal.

How long does it take to process withdrawals?

Most withdrawals are processed on weekdays (Mon- Fri) within 24 hours. If your account is not verified then it may take longer, until we receive all the required documents.

Do I need to provide documents in order to make a withdrawal?

Yes, your account needs to be verified first.  Our Know Your Customer (KYC) verification process requires some documents from you. The documents request will be communicated to you via email.

How long does it take for the money to appear in my account?

Once your withdrawal has been approved and processed it can take up to 72 hours to appear in your account. But Netbanking payouts usually appear after several hours.

You will receive a confirmation email once your withdrawal has been processed.

Why can’t I make a withdrawal?

There are certain situations where you will not be able to make a withdrawal:
- If you only have bonus money in your account and the wagering requirements have not been met yet.  

- If you have cash balance and bonus balance, then you may withdraw but your bonus and any bonus winnings will be cancelled.
- If your account balance is below the minimum withdrawal amount.
- Occasionally we do random account reviews. If your account is under review the withdrawal option will be switched off, until we conclude the review.

If you are having trouble making a withdrawal, please contact support and they will assist you.

Why was my withdrawal declined?

A withdrawal may be declined or rejected for any of the following reasons:

  • Deposit not wagered – we require that each deposit be wagered at least once, for the full the amount.
  • Wrong withdrawal method – For security reasons and in accordance with anti-money laundering laws you are required to withdraw your money to the same method that you last deposited with.
  • Incorrect details – another common issue is when players enter invalid details.
  • You haven’t completed the verification process yet.
  • Breach of terms – if you wagered your bonus with bets above the max limit then your winnings will be forfeited as this is a breach of our bonus terms and conditions.

If you have any questions, please contact support for assistance.

Do you charge fees on deposits and withdrawals?

No, we generally do not apply withdrawal or deposit fees. However, if you. Haven’t wagered your deposit fully, then we may still let you make a withdrawal but with a 5% transaction fee applied.

Casino

Why should I register an account at JeetPlay? 

JeetPlay offers over 2,000 casino games. In order to play these fames for real money, you need to register a casino account. It only takes a minute to create an account. With a real money account, you can also enjoy a 100% up to ₹70,000 welcome bonus.

 

What games can I play at JeetPlay?

You can play many different casino games from over 30 game providers. Furthermore, we offer live casino games from the top live studios. Live games include: Teen Patti, Andar Bahar, Roulette, Blackjack, Baccarat, Dream Catcher and more. Additionally, we have a wide range of video slots and jackpot games.

 

Are your casino games fair?

JeetPlay carries a licence from Curacao e-Gaming, guaranteeing that all of our casino Random Number Generators (RNGs) are constantly audited. Therefore, all of our casino games are guaranteed to be fair.

 

Do you offer demo games?

 We offer slot games in demo mode. You can try them out to before playing with real money. But if you win in demo mode you’re not winning real money.

 

Who can play at JeetPlay Casino?

JeetPlay is open to customers from all over the world from 18 years of age and up. Online gambling is restricted in certain countries. If you reside in one of these countries, then you will not be able to play at our casino. It’s your responsibility to check in your jurisdiction if online gambling is legal or not.

We reserve the right to update our restricted countries list periodically, when needed and at our sole discretion.

 

Is JeetPlay available on mobile too?

 Yes, Jeetplay’s casino site is fully mobile responsive. So, you can play on any mobile device (smartphones and tablets).

Bonuses & Rewards

Do you offer a welcome bonus?

JeetPlay offers a generous welcome package.
Players can receive a 100% up to ₹70,000 first deposit bonus.
If you want to receive the welcome bonus, then you need to claim it before depositing.
The minimum deposit required to activate the welcome offer is ₹700.

How do I claim my bonuses?  

After you have opened your JeetPlay account and visit the cashier to deposit, you’ll be prompted with your bonus offer. If you want to claim them, then you can choose to do so and then you’ll be prompted to deposit.

Where can I see what bonuses I have?

In your account settings, you can see all of your active bonus offers and wagering progress.

Can I cancel bonuses myself?

If you wish to cancel a bonus, you can do so yourself or you can contact online support and they will assist you.

Where can I check the progress of my bonus wagering requirements?

In your account you can find your bonus information including information about each bonuses’ wagering requirements and progress.

What are the wagering terms for Table Games or Live Casino Games?

Bonuses may not be used on table games or live casino games. If you try to play these games with a bonus, then you’ll receive a notification informing you that it’s not allowed. If you proceed then your bonus will be forfeited.

What are Free Spins Bonuses?

JeetPlay offers weekly deposit offers where players receive a number of free spins for certain slots games. Free spins give you free rounds on the specific game. At the end of your allotted free spins your winnings will be issued to your account as a bonus.

What does “wagering requirements” mean?

Wagering requirements are certain terms needed to be completed in order for your bonus and any winnings to be turned into cash.

For example: if you make a first deposit of ₹10,000 and received a ₹10,000 match bonus. Then you will need to wager the amount of your deposit and bonus 25 times. So, 25 X ₹20,000 = ₹5,00,000 total bets required.

I completed my wagering requirements, why can’t I withdraw my money?

Not all casino games at JeetPlay contribute the same to wagering requirements. So, it could be that you placed bets on games with low contribution.

Slots – 100% contribution
Bonus Buy Features - 0% contribution

Technical queries

How do I close my account?

If you want to close your account, please contact online support and they will assist you.

 

What happens if I get disconnected during a casino session?

If you get disconnected from the game server, you will not lose any potential winnings. If you reload the game, then you should carry on from where you left off. If this doesn’t happen, then please write down the date and time and game you were playing and send an email to our support. We will then contact the game provider to solve the issue.

 

How can I reset my password?

 When you go to log in, click on the “forgot password” link. You’ll then be prompted to insert your email address. You’ll then receive an email with a link to reset your password.

Account Verification

How do I verify my account?

 In order to verify your account, we need a coloured copy of your photo ID, a utility bill with your address on it and a bank statement in your name.

 

Will I have to be verified more than once?

 You will not need to be verified more than once. We may require some additional documents from you in the future and that will be corresponded to you via email.

 

If my ID has my address on it, do I still need to send a utility bill?

 Some ID documents have your address on them, but we still require a utility bill, not older than 90 days, to prove that your address is still valid.

 

What documents do you need to verify my payment accounts?

 We require documents that prove ownership of your payment account. So we would require a bank statement in your name showing the deposit to us in your transactions.

 

What if I cannot provide documents?

Due to our gambling license and anti-money laundering regulations, JeetPlay are obligated to verify each customer. If you cannot verify your identity and provide the documents, then your account will be blocked, until you provide everything.

 

Do the documents need to be in a certain language?

 We only accept original documents in their original language.

 

Can I send photocopies of the documents?

 We do not accept photocopies of documents. You can take a photo of the documents and send them to us with all 4 corners showing.

 

How do I send the documents?

 You can send the documents to support and they will check the documents for you. If documents are not good, then we will notify you.

  

How long does verification take?

 Verification takes up to 24 hours, but it can take longer in some cases, when documents provided are not as requested.

 

How do I file a complaint?

 To file a formal complaint, please contact customer support and they’ll instruct you how to do it.

 

Can I delete my personal information?

 We are required by law to keep all personal details for up to 5 years, due to anti-money laundering laws. So, you can’t delete personal information.

Live Casino

Can I play Live Casino games at Jeet Play?

Yes, you can play live casino games, as long as you don’t have an active bonus in your account.

What Live Casino Games does JeetPlay offer?

JeetPlay offers many different live games:

  • Roulette
  • Teen Patti
  • Andar Bahar
  • Blackjack
  • Baccarat / Dragon Tiger
  • Dream Catcher / Money Wheel
  • 3 Card Poker
  • Ultimate Texas Hold’em
  • Casino Hold’em
  • Live Game Shows
  • Keno
  • Sic Bo

Can I talk to the live dealers?

In most live casino games, there is a live chat section where all players at the tables and dealers can talk to each other.

What are the minimum and maximum bets on Live Casino games?

In the live casino lobby, it will mention the betting ranges allowed at each table.
 

Responsible Gaming

What is your responsible gaming policy?

At JeetPlay we understand that gambling can be addictive, so we look out for our customers’ wellbeing. If you would like to be in control of your gambling, then you can contact support to set limits on your account.

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